Refund & Exchange Policy

Mangwalu Refund & Exchange Policy

At Mangwalu, customer satisfaction is our priority. We always try to provide high-quality products and a smooth shopping experience. If you face any issue with your order, our team is here to help you with the return or exchange process.

Please read our policy carefully before requesting a return or exchange.

Exchange Policy

We offer exchanges under the following conditions:

  • Exchange requests must be made within 7 days of receiving your order.

  • The product must be unused, unwashed, and in its original condition.

  • Product packaging, tags, and accessories (if any) must be included.

  • Exchange is only available for defective, damaged, or incorrect products received from our side.

Non-Exchangeable Items

The following items may not be eligible for exchange:

  • Products damaged due to customer use.

  • Products without original packaging or tags.

  • Items that have been washed, altered, or used.

  • Products returned after the exchange period.

Damaged or Incorrect Products

If you receive a damaged, defective, or wrong product, please contact us immediately with:

  • Your order details.

  • Clear pictures or videos of the product.

  • A brief explanation of the issue.

Our team will review your request and guide you through the exchange process.

Refund Policy

Mangwalu currently offers Cash on Delivery (COD) as a payment method.

Refunds may only be provided in cases where:

  • The product received is defective and cannot be replaced.

  • The wrong product was delivered and replacement is unavailable.

  • An order cannot be fulfilled due to stock issues.

Approved refunds will be processed after verification of the issue.

Return Shipping Charges

  • If the issue is caused by Mangwalu (wrong, damaged, or defective product), return/exchange shipping costs may be covered by us.

  • For customer-requested exchanges due to personal preference, additional shipping charges may apply.

Order Cancellation

Orders can be cancelled before shipment confirmation. Once an order has been shipped, cancellation may not be possible.

How To Request An Exchange

To request an exchange or report an issue, contact us through:

Phone / WhatsApp: 03168094759

Instagram:
https://www.instagram.com/mangwalu_?utm_source=qr&igsh=em00Z21oZjV4YTI1

Facebook:
https://www.facebook.com/share/1BuGbdhhzB/

Please include your order number and details of your request for faster assistance.

Our Commitment

We value every customer and aim to resolve all concerns fairly and quickly. Thank you for choosing Mangwalu — your trust and satisfaction are important to us.